Privacy Policy

Thank you for visiting JoyGown. In order to protect your personal data when you enjoy using services at JoyGown, we draw up this privacy policy, which governs your use of our services. JoyGown takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. The basic definitions and interpretation used in this privacy policy can be found in our General Terms of Service page . 

Please also note for California residents the SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS apply.

In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of JoyGown and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, the different JoyGown website entities act as a joint controller of the personal data together with JoyGown Ltd (collectively,“JoyGown”, “We”,“Us” or “Our”). This means that JoyGown determines the purposes for which and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you: 

  1. name;
  2. date of birth;
  3. gender;
  4. job title;
  5. profession;
  6. contact Information such as email addresses and telephone numbers;
  7. demographic information such as postcode, preferences and interests;
  8. financial information such as credit/debit card numbers;
  9. IP address (automatically collected);
  10. web browser type and version (automatically collected);
  11. operating system (automatically collected);
  12. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
  13. emails, phone numbers; 
  14. location details, if permission is given – to access applications like camera, photos, address book, contacts, etc. on cell phone, and
  15. other data that is necessary to be collected for the processing or required by law.

in each case, in accordance with this privacy policy.

How we collect Data 

We collect Data in the following ways:

  1. data is given to us by you;
  2. data is received from other sources, and
  3. data is collected automatically.

Data that is given to us by you

JoyGown will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
  4. when you enter a competition or promotion through a social media channel;
  5. when you make payments to us, through this Website or otherwise;
  6. when you elect to receive marketing communications from us;
  7. when you use our services;
  8. when you make a purchase;

in each case, in accordance with this privacy policy.

Data that is received from publicly available third parties sources

We will receive Data about you from the following publicly available third party sources: 

  1. internet, search engines, 
  2. government sites, law enforcement agencies, 
  3. social media sites such as Facebook, Instagram, Twitter, LinkedIn, Youtube, Pinterest, etc.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example,

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content, product viewing history and records, your page view length, etc.. 
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section “Cookies Policy”.

Our use of Data  

    1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
      1. internal record keeping;
      2. improvement of our products/services; 
      3. transmission by email of marketing materials that may be of interest to you; 
      4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website as well as to provide and/or improve customer support; 
      5. to provide personalised advertisements and information about products of interest;
      6. to offer rewards, events, promotions, contests, etc.

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  2. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
    4. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Purpose of collection of data 

Who we share Data with

We may share your Data with the following groups of people for the following reasons:  

  1. any of our group companies or affiliates – law enforcement agencies;
  2. our employees, agents and/or professional advisors – law enforcement agencies;
  3. co-branded corporates, to facilitate combined services, if any;
  4. any future merger or acquisition partners;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example,
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
    3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: customer-service@JoyGown.com.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 
  4. We limit the access of your personal data to authorised employees, agents, contractors and other third-party users only.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    5. Right to data portability – the right to request that we move, copy or transfer your Data.
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: customer-service@JoyGown.com.  However, we may reject your request based on legal reasons, and we will mention the reasons for such rejection. 
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. Data that we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA, where possible, pseudonymised information will be shared.
  2. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of the data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
  3. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. JoyGown may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of JoyGown. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Changes to this privacy policy 

  1. JoyGown reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. We will notify you via email or website pop-up for such update. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  

    You may contact JoyGown by email at customer-service@JoyGown.com.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under the policy will be subject to the exclusive jurisdiction of the English and Welsh courts.

SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental Privacy Notice is in addition to the information in our Privacy Policy, and applies solely to California residents.

Summary of collected information and Examples of Uses

California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers, the categories of sources from which the information was collected, the business or commercial purposes (as those terms are defined by applicable law) for which the information was collected, and the categories of parties with whom we share personal information.

Categories of personal information collected

The personal information that we collect, or have collected from you:

    1. Identifiers such as your name, alias, address, phone numbers, or IP address;
    2. Personal information, such as a credit card number;
    3. age, gender, or other protected classifications, for example if you create a child profile or baby registry;
    4. Commercial information, such as purchase and content streaming activity;
    5. Financial data, such as payment method or financial account information;
    6. Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;
    7. Geolocation data, such as the location of your device or computer;
    8. Visual information, such as images and videos collected or stored in connection with our Services;
    9. Inference data, such as information about your purchase preferences,

any of our group companies or affiliates – law enforcement agencies;

in each case, in accordance with this privacy policy.

For business or commercial purposes

We or our service providers may collect the above categories of information for the following business or commercial purposes:

  1. Our or our service provider’s operational purposes;
  2. Auditing consumer interactions on our site (e.g., measuring ad impressions);
  3. Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
  4. Bug detection and error reporting;
  5. Customizing content that we or our service providers display on the Services (e.g., contextual ads);
  6. Providing the Services (e.g., account servicing and maintenance, order processing and fulfilment, customer service, advertising and marketing, analytics, and communication about the Services);
  7. Improving our existing Services and developing new services (e.g., by conducting research to develop new products or features);
  8. Other uses that advance our commercial or economic interests, such as third-party advertising and communicating with you about relevant offers from third-party partners;
  9. Other uses about which we notify you.

Categories of Information Sources We Collect

The personal information that we collect, or have collected from you:

  1. Individuals/You
  2. Your use of our services/automatic collection
  3. Agents/service providers
  4. Affiliates
  5. Third-parties
  6. Other users (e.g., when another user sends you an item as a gift)

Categories of Third-Parties Which We May Share Information With

  1. Service providers/Agents
  2. Affiliates
  3. Third-parties
  4. Other users (where you publicly disclose the information)

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

  1. Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third-parties with whom we shared personal information.
  2. Provide access to and/or a copy of certain information we hold about you.
  3. Delete certain information we have about you.
  4. Stop selling your personal information: In the twelve months prior to the effective date of this Disclosure, we have not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
You may have the right to receive information about the financial incentives that we offer to you. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.
 
For more information about how to access, review, and correct your account information; opt of out certain marketing, advertising, location collection, and cookies; and deactivate your account, see other sections of this Website.
 
If you would like to exercise any of your California consumer rights, please submit a request at customer-service@JoyGown.com.
 
We take the privacy of your personal information seriously and want to ensure that we provide only you or your authorized agent with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you. So, you will be required to verify your identify before we fulfil your request. To do so, you will typically need to demonstrate control of the relevant account and show California residence. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
 
 
 
 
Last Updated: 21-12-2021joygown